SHIPPING​

We will ship it via FedEx Ground/Home Delivery or USPS Priority Mail. It will be sent within 1 business day and we will upload the tracking number. We have added a few expedited FedEx options as well. Any item purchased by 4 P.M. Eastern on a business day will be shipped the same day. If it is purchased after that time it will be shipped the next business day.

RETURN POLICY​​

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@josstec.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,
place the item securely in its original packaging, and mail your return to the following address:

Josstec LLC
Attn: Returns
RMA #
833 Islington Street, Suite #2  
Portsmouth, NH 03801  
United States  

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS​

After receiving your returned item and inspecting its condition, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.